Privacy & Cookies Policy

 

Last Updated: June 2026

 

1. Introduction

Welcome to JUSTHOUSE GROUP LTD. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, sign up for our mailing list, or engage with our property services.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act.

 

 

2. Our Details & ICO Registration

We are registered as a Data Controller with the Information Commissioner’s Office (ICO).

• Company Name: Justhouse Group Ltd

• Company Registration Number: 10827898

• Registered Address: C/O O'Meara Fitzmaurice & Co, Brimstone Hall, Brimstage Road CH64 6JA

• ICO Registration Number: ZA708047

• Contact Email: info@justhouse.co.uk

 

 

3. What Personal Data We Collect

When you interact with our website or sign up for our mailing list, we may collect the following information:

• Identity Data: Name and title.

• Contact Data: Email address, telephone number, and postal address.

• Property Preferences: Information regarding your property buying, selling, renting, or investing criteria.

• Technical Data: IP address, browser type, and your behaviour on our website (collected via cookies).

 

 

4. How and Why We Use Your Data

We process your personal information under the following lawful bases required by the UK GDPR:

• Consent: When you explicitly opt-in to join our mailing list to receive property updates, newsletters, or marketing material. You can withdraw this consent at any time.

• Legitimate Interests: To analyze user behavior on our website to improve our web performance and estate agency services.

• Legal Obligation & Contractual Performance: If you move forward with a property transaction, we process data to perform contract requirements or comply with UK Anti-Money Laundering (AML) regulations.

 

 

5. Marketing and Your Mailing List Options

We only send marketing updates and property listings if you have explicitly given us permission. You have the right to stop receiving communications from us at any moment.

• To stop receiving emails, simply click the "Unsubscribe" link located at the bottom of any marketing email we send you.

• Alternatively, contact us directly at info@justhouse.co.uk

 

 

6. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties only when necessary to run our business or satisfy legal requirements, including:

• Cloud email marketing platforms (e.g., Mailchimp, Wix Email Marketing).

• Professional advisors, solicitors, or survey companies required during a property transaction.

• Law enforcement or regulatory authorities if legally obligated (e.g., HMRC for anti-money laundering checks).

 

 

7. Data Retention & Security

We employ industry-standard technical security practices to prevent your data from being lost, altered, or accessed maliciously.

• Mailing list data is kept until you request to unsubscribe or withdraw your consent.

• Property transaction data is retained for a mandatory minimum of 6 years to satisfy our financial and statutory legal reporting obligations in the UK.

 

 

8. Your Data Protection Rights

Under UK data protection laws, you have specific rights concerning your data, which include:

• Right of Access: The right to request copies of your personal information.

• Right to Rectification: The right to ask us to correct inaccurate or incomplete data.

• Right to Erasure: The right to ask us to delete your personal information in certain circumstances.

• Right to Object / Restrict: The right to object to or restrict our processing activities.

 

 

9. Formal Complaints Process

In accordance with the Data (Use and Access) Act, we operate a structured internal data protection complaints system.

If you have concerns about how we handle your personal data, you must submit a formal complaint to us first:

1. How to complain: Email your complaint clearly to [Insert Contact Email].

2. Acknowledgement: We will formally acknowledge receipt of your complaint within 30 days.

3. Investigation: We will investigate your concern thoroughly without undue delay and keep you updated throughout the process.

4. Resolution: We will communicate the final outcome and any remedial actions taken directly to you.

If you remain unsatisfied with our internal response or handling of the issue, you retain the legal right to escalate the matter to the Information Commissioner's Office (ICO) via their portal at ico.org.uk.

 

 

10. Cookies Policy

Our website uses cookies to improve your user experience and track site traffic analytics.

 

What are cookies?

Cookies are tiny text files stored on your computer or mobile device when you browse web pages.

 

The cookies we use:

• Strictly Necessary Cookies: Essential for basic website navigation, page loading, and ensuring security. They do not track tracking data.

• Performance / Analytical Cookies: Managed via platforms like Google Analytics. These help us count website visits and see how users navigate around our pages so we can make improvements.

 

Managing your cookie consent:

When you first visited our website, a pop-up banner appeared prompting you to accept or decline cookies. You can clear, block, or manage your granular preferences at any point via your native web browser settings.